Product Support Associate

Job is Expired

Location: Nationwide

Compensation: Hourly

Reviewed: Thu, Sep 28, 2023

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Product Support Associate.

Key Responsibilities:

Provide solutions to customer issues and act as a liaison between internal teams and customers
Deliver a world-class customer experience by empowering creators to get the most out of the platform
Collaborate with cross-departmental teams to report customer feedback and insights

Required Qualifications:

2+ years of high-volume email/live chat support experience, preferably in SaaS
High level of technical aptitude and ability to quickly learn new technologies
Curiosity for learning and ability to adapt in a fast-paced environment
Working knowledge of helpdesk tools such as Zendesk, Salesforce, or Intercom
Prior experience with technical troubleshooting is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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