Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer (Storage, AI).

Key Responsibilities

• Provide technical expertise and escalation support for complex customer issues
• Collaborate with engineering and product management to ensure product supportability and performance
• Develop technical documentation and provide training to support teams on new product features

Required Qualifications

• 5+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering
• Understanding of file systems (POSIX, NFS, S3) and storage performance
• Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf)
• Hands-on experience with AI/ML data pipelines and container orchestration (Kubernetes)
• Strong communication and reporting skills