Product Support Engineer

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Wed, Aug 20, 2025

Job Category: Information Technology

Weekly Hours: Full Time, Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Product Support Engineer.

Key Responsibilities

Troubleshoot and resolve customer issues with complex technical products via phone or electronic communications
Provide guidance on product functionality, system configurations, and recommend solutions to known problems
Document issues clearly and support implementation of hotfixes and patches to ensure customer satisfaction

Required Qualifications

Bachelor's degree in Engineering, Computer Science, or a relevant field; or equivalent experience
5 to 7 years of experience in a customer support role for network and data security products
Good understanding of Active Directory, LDAP, and networking protocols
Experience with databases such as MSSQL, Oracle, and MySQL
Hands-on experience with scripting and automation using languages like bash or Python

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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