Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer who will assist in deploying, implementing, upgrading, and optimizing the platform.

Key Responsibilities

• Provide post-sales technical support, configurations, troubleshooting, and best practices to customers
• Handle support cases to ensure timely resolution and follow-ups
• Diagnose technical issues using fault isolation and root cause analysis skills

Required Qualifications

• 5+ years of hands-on experience in a support organization
• Strong technical experience with Linux, Kubernetes, Docker, and Python
• Familiarity with HSM and KMS in cloud environments
• Understanding of various crypto interfaces and KMS interfaces
• Able to thrive in a fast-paced, rapidly growing environment