Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer to provide advanced technical support for software products.

Key Responsibilities

• Provide remote software troubleshooting and participate in sustaining and release engineering activities
• Analyze crash dumps, log files, and system behavior in collaboration with engineering teams
• Create and maintain defect reports and technical documentation, while mentoring Support Specialists

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related discipline; or equivalent experience
• 10+ years of experience in software development or sustaining engineering, with at least 2 years in technical support
• Proficiency with Linux/Unix operating systems and low-level networking and storage fundamentals
• Hands-on experience with hardware installation, configuration, and troubleshooting
• Experience debugging in two or more programming languages (e.g., C/C++, Rust, Ruby, Perl)