Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer (NAM).

Key Responsibilities

• Provide exceptional engagement and support for customers' initial contact with the Global Customer Support team
• Manage customer expectations and resolve technical issues related to products through virtual meetings, chat, and email
• Collaborate with Product and Engineering teams to provide customer feedback for feature identification

Required Qualifications

• 3-4 years of work experience with 1-2 years of customer-facing experience
• Knowledge of programming and scripting languages such as Java, React, Groovy, and JavaScript
• Familiarity with Windows and Linux operating systems
• Experience with cloud-based software applications, including installation and troubleshooting
• Demonstrated ability to explain technical details to both technical and non-technical audiences