Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer - SaaS.

Key Responsibilities

• Investigate and resolve issues reported by enterprise customers
• Maintain relationships with customers and internal teams while providing regular status updates
• Analyze complex customer problems and escalate priority issues as necessary

Required Qualifications

• 3+ years of experience as a Technical Customer Support Engineer
• Relevant technical experience in Networking and Linux system administration
• Understanding of networking standards such as DNS, DHCP, TCP/IP, and HTTP
• Experience with SaaS-based products
• Familiarity with networking tools (e.g., Wireshark) is preferred