Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer to assist in maintaining its technical components and support customers.

Key Responsibilities

• Solve technical problems and document solutions
• Collaborate with other departments to ensure technical solutions align with business interests
• Provide real-time troubleshooting support for customer escalations

Required Qualifications

• 3+ years of experience as a Fullstack, Frontend, or Backend Engineer
• 1+ years of experience providing technical support for web-based applications
• Experience with issue tracking tools like Zendesk or Jira
• Proficient in Python or JavaScript frameworks such as React, Vue, or Angular
• Strong foundational knowledge of programming