Product Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 09, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Product Support Engineer III.

Key Responsibilities

Provide deep technical support for the Teradata Database and related technologies
Diagnose issues, identify root causes, and restore critical systems on enterprise-scale data analytics platforms
Collaborate with internal teams to develop modern support strategies and enhance customer experience

Required Qualifications

U.S. Citizenship required and must be physically located within the United States
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience
10+ years of experience in technical support, product support, or a related engineering role
Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL
Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure

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