Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer to serve as a technical advisor to enterprise customers.

Key Responsibilities

• Investigate and resolve technical issues reported by enterprise customers
• Maintain relationships with customers and collaborate with internal teams to ensure customer satisfaction
• Provide regular updates on customer status and escalate issues as needed

Required Qualifications

• 3+ years of experience in a technical customer support role
• Strong hands-on experience with networking concepts and troubleshooting
• Solid experience in Linux system administration
• Understanding of networking standards and protocols (DNS, DHCP, TCP/IP, HTTP)
• Experience with SaaS-based products and networking tools (e.g., Wireshark)