Product Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 27, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Product Support Engineer to join their Customer Success organization.

Key Responsibilities

Develop deep technical expertise in the automation platform and supporting technologies
Own customer issues from triage through resolution, ensuring accountability and timely follow-through
Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments

Required Qualifications

5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Strong scripting skills (Python, Bash) for automation and troubleshooting
Experience with containerization and orchestration technologies such as Docker and Kubernetes
Hands-on experience with Linux/Unix systems and strong command-line proficiency

COMPLETE JOB DESCRIPTION

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