Product Support Engineer

Job Summary

Providing exceptional customer support, the full-time remote Product Support Engineer will diagnose and resolve technical issues, assist with system integrations, and collaborate with engineering teams to enhance product functionality and customer satisfaction.

Key responsibilities

• Develop a deep technical understanding of the company's systems to effectively troubleshoot and resolve customer issues
• Leverage expertise in integration frameworks to address complex integration challenges and recommend product enhancements
• Create and maintain documentation of support processes and solutions to improve the knowledge base

Required qualifications

• Strong understanding of software applications and API integrations
• Experience in technical troubleshooting and automation via scripting
• Ability to work effectively both independently and as part of a team
• Proven track record of delivering outstanding customer service
• Comfortable adapting to dynamic environments and new technologies