Product Support Engineer

Job Summary

Joining a dynamic Pilot Support team, the full-time remote Product Support Engineer will serve as the primary contact for customer inquiries and technical support related to a portfolio of aviation applications and services, ensuring exceptional customer service and collaboration with cross-functional teams.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and technical support related to Jeppesen ForeFlight applications and services
• Provide prompt and friendly assistance to customers via email, support portal, and occasional phone calls
• Collaborate with cross-functional teams to relay customer feedback and address technical issues

Required Qualifications

• Strong technical aptitude with proficiency in utilizing iPad, iPhone, and related accessories
• Proven ability to thrive in a fast-paced, high-volume support environment
• Ability to work flexible hours, including weekends, holidays, and on-call support as needed
• Demonstrated proficiency with Salesforce and/or Zendesk, Google Workspace and/or Office365, and Atlassian products
• Comfortable working on a remote team, primarily interacting with colleagues via Slack and video conferencing