Product Support Engineer

Job Summary

Joining a dynamic Pilot Support team, the full-time remote Product Support Engineer will serve as the primary point of contact for customer inquiries and technical support related to aviation applications and services, ensuring exceptional customer service and collaboration with cross-functional teams.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and technical support related to aviation applications and services
• Provide prompt assistance to customers via email, support portal, and occasional phone calls, ensuring high satisfaction
• Collaborate with cross-functional teams to relay customer feedback and address technical issues effectively

Required Qualifications

• Strong technical aptitude with proficiency in utilizing iPad, iPhone, and related accessories
• Proven ability to thrive in a fast-paced, high-volume support environment
• Empathetic and patient demeanor when addressing customer concerns
• Ability to work flexible hours, including weekends and holidays
• Demonstrated proficiency with Salesforce and/or Zendesk, Google Workspace and/or Office365, and Atlassian products