Product Support Engineer
Job Summary
Seeking a full-time remote Product Support Engineer - Level 2, the successful candidate will perform advanced troubleshooting across software, networking, and virtualization layers, analyze complex product issues, and collaborate with cross-functional teams to ensure customer success.
Key responsibilities
- Perform advanced troubleshooting across software, platform, integration, networking, and customer deployment layers
- Analyze complex product issues, logs, traces, and configurations to identify defects and validate solutions
- Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content
Required qualifications
- Demonstrated product or enterprise technical support experience in complex software or related technology domains
- Advanced troubleshooting, diagnostic analysis, and technical documentation capability
- Experience with defect management, escalation management, and root-cause support
- Ability to explain complex technical findings clearly to customers and stakeholders
- Hands-on depth in one or more Wind River domains such as VxWorks or Wind River Linux
Complete Job Description
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