Product Support Engineer
Job Summary
To support a team of software engineering experts, the full-time remote Product Support Engineer - Level 2 will perform advanced troubleshooting across various software and platform layers, analyze complex product issues, and coordinate technical escalations.
Key responsibilities
- Perform advanced troubleshooting across software, platform, integration, networking, virtualization, and customer deployment layers
- Analyze complex product issues, logs, traces, dumps, configurations, environmental conditions, and diagnostic outputs
- Coordinate technical escalations and communicate progress, risks, next steps, and expected timelines through approved channels
Required qualifications
- Demonstrated product or enterprise technical support experience in complex software, embedded systems, or cloud platforms
- Advanced troubleshooting, diagnostic analysis, and technical documentation capability
- Experience with defect management, escalation management, and root-cause support
- Ability to explain complex technical findings clearly to customers and cross-functional stakeholders
- Hands-on depth in one or more Wind River domains, such as VxWorks or Wind River Linux
Complete Job Description
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