Product Support Engineer
Job Summary
Customer-focused and intelligent, the remote Product Support T3 Engineer will manage customer issues through resolution, mentor support engineers, and contribute to knowledge articles while engaging with various departments to advocate for customer needs.
Key responsibilities:
- Own and manage customer issues, troubleshooting and identifying solutions to resolve them
- Mentor support engineers across the Cato Support Organization
- Act as a customer advocate by collaborating with engineering, customer success, and product management teams on customer issues
Required qualifications:
- Experienced Support Engineer background from web/network/information security companies
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Great troubleshooting abilities with a passion for solving complex technical problems in production environments
- Experience working with a Cloud, SaaS technology provider
- Familiarity with VPNs, IPSec, security protocols, and standards
Complete Job Description
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