Product Support Engineer
Job Summary
Customer-focused and intelligent, the remote Product Support T2 Engineer will manage customer issues, mentor support engineers, and contribute to knowledge articles while engaging with customers during the post-sales process.
Key responsibilities:
- Own and manage customer issues, troubleshooting and identifying solutions to resolve problems
- Mentor support engineers and contribute to the development of knowledge articles
- Act as a customer advocate, collaborating with various departments to align customer needs with Cato's solutions
Required qualifications:
- Experienced Support Engineer background from web/network/information security companies
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Great troubleshooting abilities with a passion for solving complex technical problems
- Experience working with a Cloud or SaaS technology provider
- Familiarity with VPNs, IPSec, and security protocols and standards
Complete Job Description
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