Product Support Engineer
Job Summary
Owning the customer support function from the ground up, the full-time remote Product Support Engineer will manage customer inquiries, develop support processes, and provide valuable product feedback while collaborating closely with engineering teams.
Key responsibilities
- Answer customer questions about the product and troubleshoot issues
- Write and update knowledge base content, including troubleshooting guides and feature explainers
- Develop scalable support processes and leverage AI to enhance efficiency
Required qualifications
- 2+ years of experience in technical support, customer engineering, or a similar role at a fast-growing SaaS or tech company
- Technical proficiency to diagnose issues through logs and codebases
- Exceptional written and verbal communication skills
- Comfortable interacting with customers over chat and video
- Demonstrated high agency and proactive problem-solving skills
Complete Job Description
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