Product Support Manager

Job Summary

A company is looking for a Manager of Product Support.

Key Responsibilities

• Lead a team of customer support analysts and collaborate on ideas for successful customer outcomes
• Design and implement onboarding and mentoring strategies for junior staff
• Work with leadership to address escalated issues and improve support processes

Required Qualifications

• Expertise in one or more product domains relevant to the company
• Experience in a customer-facing role, preferably in higher education
• A genuine concern for employee well-being
• A passion for helping customers achieve their business goals
• Enthusiasm for leading change effectively