Product Support Manager

Job Summary

A company is looking for a Manager, Product Support.

Key Responsibilities

• Foster a high-performance culture and drive continuous improvement within the team
• Lead and manage a customer support team to deliver accurate and timely support
• Collaborate with cross-functional leaders to resolve customer issues and enhance the customer experience

Required Qualifications

• 3+ years of experience in a people leadership/management role, preferably in a SaaS environment
• Experience leading remote teams
• Degree-level qualification in a relevant field (e.g., Business, Commerce, or Accounting)
• Strong commercial acumen
• Exceptional Support Management skills