Product Support Manager

Job Summary

A company is looking for a Manager of Product Support.

Key Responsibilities

• Manage team performance through data analysis, coaching, and development
• Oversee escalations and ensure effective communication with clients' executive leadership
• Ensure daily operations of the Product Support team are handled promptly and effectively

Required Qualifications

• 3-5 years of leadership experience, preferably in a customer experience-focused role in a SaaS company
• Experience in a fast-paced, high-performance environment
• Proven track record of delivering exceptional customer experiences
• Passion for inspiring and motivating a team
• Experience in managing support teams and improving support processes is a plus