Product Support Manager

Job Summary

A company is looking for a Product Support Manager.

Key Responsibilities

• Oversee international support teams to ensure customer satisfaction and effective service delivery
• Implement customer support strategies and develop team performance through training and motivation
• Manage customer escalations and coordinate the resolution of incidents while monitoring service levels

Required Qualifications

• Master's degree in computer science
• 3+ years of experience in a customer-facing role with a focus on customer support
• 3+ years of experience managing customer support teams and achieving service KPIs
• 3+ years of experience in software (SaaS and OnPrem)
• Demonstrated ability for personal and professional growth