Product Support Manager

Job Summary

Leading a remote team, the full-time Product Support Manager will hire and coach Support Specialists, resolve customer issues, and analyze support data to enhance the customer experience.

Key responsibilities

• Hire, onboard, and ramp Support Specialists to productivity quickly
• Coach team members to meet performance metrics and celebrate successes
• Analyze support data to identify trends and collaborate with product teams on customer feedback

Required qualifications

• 3+ years of people management experience in customer or technical support
• Strong leadership skills with a customer-centric mindset
• Experience in coaching and career development
• Operationally savvy with a data-driven approach
• Understanding of technical products, including troubleshooting skills