Product Support Operations Manager

Job Summary

A company is looking for a Product Support Operations Manager.

Key Responsibilities:

• Guide the organization in delivering exceptional user support
• Ensure team members are happy, effective, and growing in their careers
• Set clear goals, provide feedback on performance, and maintain metrics for team performance

Required Qualifications:

• 1+ years of direct people management experience
• Experience leading operational teams, preferably in high-growth technology companies
• Strong operational background and track record of data-driven decision-making
• Ability to execute complex operational projects involving multiple stakeholders
• Experience leveraging root-cause analyses for data-driven decisions