Product Support Representative

Job Summary

A company is looking for a Product Support Representative.

Key Responsibilities

• Liaise with clients and ensure their needs are met
• Route or answer all incoming communication from customers and clients
• Maintain the student database and stay updated on course offerings and certification track changes

Required Qualifications

• Post-secondary education in a related field or equivalent training and experience
• Previous experience (1+ years) in a Product Support or Customer Service role
• In-depth understanding of Customer Service tools
• Good knowledge of Windows Platforms and eCommerce/Web platforms
• Typing speed of at least 40 wpm