Product Support Representative

Job Summary

A company is looking for a Product Support Representative Tier II to provide technical support and compliance documentation for government contractors.

Key Responsibilities

• Diagnose and resolve complex software issues within Windows Virtual Desktop environments
• Proactively gather and store technical artifacts to support audits
• Manage the full lifecycle of support requests via ticket systems to ensure high customer satisfaction

Qualifications

• 1-4 years in an IT Service Desk, Windows Administration, or Technical Support role
• Deep familiarity with Windows 10/11 and Windows Server
• Experience with CMMC, NIST 800-171, or SOC2 frameworks
• Experience with Linux command line or basic administration is a plus
• Certifications such as CompTIA Security+, Microsoft SC-900, or Linux+ are preferred