Product Support Representative II

Job Summary

A company is looking for a Product Support Representative Tier II.

Key Responsibilities

• Diagnose and resolve complex software issues within Windows Virtual Desktop environments
• Proactively gather, label, and store technical artifacts to support audits
• Manage the full lifecycle of support requests via ticket systems, ensuring high customer satisfaction

Qualifications

• 1-4 years in an IT Service Desk, Windows Administration, or Technical Support role
• Deep familiarity with Windows 10/11 and Windows Server
• Experience with CMMC, NIST 800-171, or SOC2 frameworks
• Experience with Linux command line or shell scripting is a plus
• Must be a U.S. Citizen