Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to advocate for customers and enhance the support function.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via email, chat, and phone
• Become a product expert and resolve first-level issues while escalating complex problems as needed
• Gather customer feedback trends to assist the product team in prioritizing future projects

Required Qualifications

• A bachelor's degree
• 0-2 years of experience in a customer-facing role
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive attitude with a willingness to learn and adapt quickly
• A curiosity for the platform/product