Product Support Specialist

Job is Expired

Location: Remote

Compensation: Hourly

Staff Reviewed: Fri, Jun 07, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities:

Document interactions with customers and provide timely and accurate answers
Troubleshoot software, hardware, networks, and systems with colleagues
Write technical documentation, recommend changes for software system performance, and work with other departments

Required Qualifications:

Knowledge of Radio industry and recent experience in Radio, IT, or Engineering environment
Fundamentally sound knowledge of radio technologies, networking technologies, and Microsoft Windows
Experience with broadcast software such as GSelector, Zetta, or NexGen is highly desirable
Prior Customer Service experience is preferred
Ability to work alternate schedules and bilingual English/Spanish abilities are a plus

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Job is Expired

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