Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide enterprise-level assistance to compliance experts and customers.

Key Responsibilities

• Diagnose and troubleshoot issues while collaborating with internal engineering teams
• Create and maintain Help Center documentation and customer-facing articles
• Assist customers with technical questions and manage data transfer for inactive clients

Required Qualifications

• 2+ years of experience in a product support role
• Experience creating training materials and leading training sessions
• Technical competence with Gsuite and web tools
• Familiarity with Jira and Jira Service Desk or equivalent
• Experience with Datadog is a bonus