Product Support Specialist
Job Summary
A company is looking for a Product Support Specialist to deliver exceptional service and optimize customers' e-commerce experiences.
Key Responsibilities
- Provide top-tier technical and customer support via chat, phone, and email
- Prioritize and resolve support tickets swiftly, focusing on first-contact resolution
- Tailor solutions based on customer needs and stay updated on product advancements and e-commerce trends
Required Qualifications
- Minimum 3 years of experience in technical support or a similar role
- Proficient in managing multiple live chats and support via phone and email
- Experience with web technologies such as HTML, CSS, and JavaScript
- Knowledge of Liquid code (Shopify) is preferred
- Strong technical aptitude and ability to utilize self-service resources effectively
COMPLETE JOB DESCRIPTION
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Company Overview
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