Product Support Specialist

Job Summary

A company is looking for a Product Support Representative to assist customers with technology and product usage.

Key Responsibilities

• Assist customers via live chat, phone, and email to enhance product knowledge and resolve issues
• Engage with leads and existing customers to promote product adoption and usage
• Collaborate with the success team to onboard new clients and maintain internal knowledge bases

Required Qualifications

• 3+ years of SaaS support experience
• Prior legal experience or a commitment to self-guided learning about the law
• Ability to thrive in a fast-paced environment
• Strong technical aptitude and adaptability to new technologies
• Demonstrated teamwork and collaboration skills