Product Support Specialist

Job Summary

A company is looking for a Product Support Representative to assist customers with technology and product usage.

Key Responsibilities

• Engage with customers via live chat, phone, and email to support product usage and resolve issues
• Promote product adoption and usage to leads and existing customers
• Collaborate with the success team to onboard new clients and maintain internal knowledge bases

Required Qualifications

• 3+ years of SaaS support experience
• Strong technical aptitude and comfort with learning new technologies
• Ability to work collaboratively in a team environment
• Flexibility and adaptability in a fast-paced setting
• Prior legal experience or a commitment to self-guided learning about the law