Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist II to provide high-quality support for cloud-based applications and hardware.

Key Responsibilities

• Provide client support for Technology Solutions products/services through various communication channels
• Analyze and resolve support issues while following escalation procedures for a seamless customer experience
• Conduct ticket reviews and provide coaching to Tier I team members, maintaining support documentation

Required Qualifications

• High School Graduate or GED; Associate's Degree in a computer-related field preferred
• 1+ year of experience in an application or mobile support role
• Proficient in using a PC and navigating multiple systems and applications
• Commitment to providing outstanding client service
• Able to work in a fast-paced environment