Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to assist clients with technical issues and provide guidance on their dashboard.

Key Responsibilities

• Handle a high volume of support tickets through chat and email, delivering timely troubleshooting and customer assistance
• Guide clients through technical challenges and feature navigation within the dashboard
• Log and track software bugs, collaborating with the development team for timely resolution

Qualifications

• 1-3 years in a customer support, product support, or technical support role, preferably in a SaaS or tech platform
• Strong troubleshooting ability with a knack for simplifying complex topics
• Experience using support platforms like Zendesk or Intercom
• Familiarity with bug-tracking systems such as Jira
• Collaborative mindset, able to work cross-functionally with product and engineering teams