Product Support Specialist

Job Summary

A company is looking for a Product Support Agent to manage customer inquiries and provide support in a remote environment.

Key Responsibilities

• Manage communication around customer support inquiries via email, chat, and phone
• Maintain accurate records and tickets for support requests
• Assist customers with navigation and compliance workflows

Required Qualifications

• At least one year of experience in a regulated industry or significant cannabis industry experience
• Typing speed of at least 45 WPM
• Stable internet connection and designated workspace for remote work
• Comfortable navigating Windows, iOS, and Mac operating systems
• Must be available for nights, weekends, and holidays