Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their Digital Operations team.

Key Responsibilities

• Ensure high client satisfaction by supporting implementations and understanding client systems and workflows
• Monitor internal ticket queue, research requests, and collaborate with technical teams as needed
• Provide timely responses to internal customer feedback and stay updated on software releases and their impacts

Required Qualifications

• Experience in software support or software delivery
• Proven ability to work cross-functionally with technical teams to resolve issues
• Exceptional organizational skills and ability to manage multiple tasks simultaneously
• Comfortable with change and adapting to new technologies and processes
• Aptitude for problem-solving and a natural curiosity