Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide technical support for legal technology products.

Key Responsibilities

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
• Assist in testing and validating new software features and contribute to user-facing documentation

Required Qualifications

• 1+ years of experience in customer support, IT helpdesk, or product support roles
• Strong troubleshooting skills for diagnosing and resolving software and system-related issues
• Familiarity with help desk tools and ticketing systems
• Basic understanding of SQL, APIs, or scripting languages is a plus
• Demonstrated interest in legal technology and workflow-driven software solutions