Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide exceptional support for banking products and ensure client satisfaction.

Key Responsibilities

• Oversee customer support queues, file transfers, and statement reviews for accurate processing and compliance
• Diagnose and resolve issues by replicating problems and collaborating with product support analysts
• Create and maintain documentation, including troubleshooting guides and knowledge base articles

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent work experience
• 3+ years of experience in a banking product support role, preferably in the fintech industry
• Familiarity with financial systems and related technologies is a plus
• Customer-centric mindset with a passion for delivering exceptional service
• Able to work effectively in a collaborative team environment