Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their User Success team in a remote part-time role.

Key Responsibilities

• Manage high-volume ticketing, troubleshoot issues, and create bug reports
• Provide proactive updates to users on reported issues and track their status
• Suggest updates to Help Center content and follow up on long-standing tickets

Required Qualifications

• Demonstrated ability in a technical support role
• Experience with mobile and web platforms
• Previous experience with a ticketing system (preferably Zendesk)
• Experience writing queries using SQL is a plus
• Passion for climate tech and the DERMs space