Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their User Success team.

Key Responsibilities

• Manage high-volume ticketing, troubleshooting, and creating bug reports
• Track and validate reported issues, providing proactive updates to users
• Submit suggestions for Help Center content updates and follow up on long-standing tickets

Required Qualifications

• Demonstrated ability in a customer-facing role, preferably in technical support
• Experience with ticketing systems is preferred
• Strong organizational skills and ability to maintain confidentiality
• Well-rounded technical proficiency with mobile and web platforms
• Passion for climate tech and the DERMs space is a plus