Product Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, Jun 05, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Product Support/Documentation Specialist.

Key Responsibilities

Monitor and maintain software applications for optimal performance
Troubleshoot and resolve technical issues reported by users
Create and maintain documentation for processes and procedures

Required Qualifications

Minimum of 5 years in production support with experience in QA and documentation tasks
Experience with ticketing systems like Jira, ServiceNow, or Zendesk
Familiarity with QA methodologies and tools
Prior support experience with EMR/EHR platforms and healthcare applications
Bachelor's degree in Computer Science, Information Technology, or a related field preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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