Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist I - Smart Maintenance.

Key Responsibilities

• Serve as the final line of support for incoming maintenance requests, identifying and clarifying key issues with residents
• Assess work order details using critical thinking to decide next steps in accordance with service expectations
• Communicate clearly and empathetically with vendors, property managers, and residents to ensure transparency and trust

Required Qualifications

• 1-2 years of experience in a customer service, help desk, or tech support role
• 1 year of remote call center experience
• Previous experience in maintenance services, property management, or work order systems
• Ability to work weekends and holidays as part of a 24/7/365 support operation
• A quiet, dedicated home workspace suitable for remote work