Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to manage client requests and inquiries.

Key Responsibilities

• Manage and resolve incoming support tickets promptly and accurately
• Document customer inquiries and resolutions in SalesForce and related tools
• Provide on-call support and escalate issues to Product and Engineering teams as necessary

Required Qualifications

• High School Diploma or equivalent experience
• One year of customer service or call center experience
• Experience with Salesforce, JIRA, WordPress, and/or Slack is a plus
• Familiarity with front-end development and coding languages preferred
• Experience in a support role within the Automotive, SaaS, or MarTech industries is a plus