Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide technical support and customer service to clients.

Key Responsibilities

• Address daily support inquiries from clients and team members
• Troubleshoot complex technical issues and log the status of bugs and requests
• Document solutions and contribute to the team's knowledge base

Required Qualifications

• 1-2 years of experience in a technical and/or customer service role
• Understanding of various operating systems and personal electronics
• Ability to learn new technologies quickly
• College degree or equivalent professional experience/training
• Experience with systems like Salesforce, JIRA, and Google Apps