Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide customer support and liaise with internal teams.

Key Responsibilities

• Provide technical support via email, chat, or ticket system, troubleshooting complex issues
• Develop an understanding of customer processes and clinical research workflows to effectively assist customers
• Act as a liaison between customers and product teams, advocating for customer needs and tracking suggestions for software enhancements

Required Qualifications

• Associates Degree or higher required
• 3+ years of experience in technical customer support
• Ability to perform complex, multi-step SaaS troubleshooting
• Experience in customer support for technology/software or research/healthcare industries preferred
• Strong time management skills and ability to manage multiple priorities effectively