Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide remote Level One technical support for a corporate tax software product.

Key Responsibilities

• Answer phone calls and respond to emails and web portal requests
• Analyze and resolve technical and software-related problems
• Log all work activity and efficiently resolve or assign tickets to the appropriate team

Required Qualifications

• 1-3 years' experience as a Product Support Specialist or similar role
• Degree in Information Systems or Computer Science (preferred) or equivalent experience
• Intermediate knowledge of platforms, operating systems, and web authoring tools
• Basic knowledge of product functional issues and corporate tax concepts
• Customer technical product support experience with analyzing and resolving inquiries