Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their Customer Success department.

Key Responsibilities

• Respond to inquiries from new and existing customers through live chat, phone, or email
• Troubleshoot issues and assist customers with features, bugs, or workflows
• Document customer feedback and maintain a knowledge base of FAQs

Required Qualifications

• 1 year of contact centre experience preferred
• Ability to adapt quickly in a fast-paced environment
• Empathy towards customers' journeys and issues
• Confidence in using technology and cloud-based software
• Reliability and resilience in customer interactions