Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide timely support and solutions to software users.

Key Responsibilities

• Classify, document, and resolve customer support inquiries while maintaining responsibility for support tickets until resolution
• Configure and troubleshoot software solutions according to customer specifications and industry best practices
• Provide phone and email support, including after hours, and participate in customer experience projects

Required Qualifications

• Associates or bachelor's degree, or equivalent experience in customer support/service or technical support/software analysis (1-2 years)
• Proficiency in troubleshooting complex software issues
• Familiarity with relational databases and SQL fundamentals
• Strong time management skills and adaptability
• Proficiency in MS Office products, especially Outlook, PowerPoint, Word, and Excel